Shipping

All in-stock items ship same business day!

  • Orders received in our system before 5:00 PM CST ship the same business day.
  • Gonzalez does not penalize our business customers with minimum order charges, shipping charges, fuel surcharges or other fees.
  • Most orders will arrive the following business day as we ship from a network of distribution centers across the United States.
  • Products such as desks, file cabinets, etc. that are too large to ship by UPS will ship to you by truck. Truck deliveries typically require 1-3 additional days for delivery.
  • Items that ship directly from the manufacturer may also require extra time for delivery. The estimated delivery time for these orders can be obtained from customer service.
  • Special requests accepted. Gonzalez understands the need for special attention on certain orders. Please call one of our customer service representatives to discuss options you may have for your delivery. The best time to do this is before you submit your order.
  • Once you submit your order, our team gets to work right away picking, packing and wrapping your order and therefore, changes cannot be made.
  • Claims for damaged or missing items must be made within 48 hrs.

 

Truck Deliveries to Commercial Addresses

  • Truck deliveries do not include inside delivery.
  • Truck shipments are dock delivery or, if you do not have a dock, the driver will bring the item(s) to the rear of the truck but will not assist you in bringing the item(s) inside).
  • Inside delivery and/or setup is available for an additional charge. Contact customer service for an inside delivery quote.
  • Note any visible damage on the bill of lading/delivery ticket before signing for the shipment or refuse delivery of any damaged items. If you refuse the delivery, please contact customer service so we can expedite a replacement order for you.
  • Claims for damaged or missing items must be made within 48 hrs.

 

Truck Deliveries to Residential Addresses

  • Inside delivery is not available to residential addresses or home offices.
  • Truck shipments are tailgate delivery (the driver will bring the item to the rear of the truck but will not assist you in bringing the item inside).
  • A signature is required for all truck deliveries. Someone must be available during business hours (Monday-Friday 8:00 AM to 5:00 PM) to sign for delivery.
  • Note any visible damage on the bill of lading before signing for the shipment or refuse the shipment if a replacement item is required.
  • Claims for damaged or missing items must be made within 48 hrs.
  • Items that ship directly from the manufacturer will require additional time for delivery.
Gonzalez Solutions for Business

600 Congress Ave
14th floor
Austin, TX 78701
Phone: 512.300.2400
Toll Free: 888.973.4362